Privacy Policy

This policy explains how United Xpress Services (“United Xpress”, “we”, “us”) handles personal information on unitedexpress.in and when you book a courier with our branches. It applies to quotes, bookings, tracking, payments, and messages you send us by phone, email, or WhatsApp.

Last updated: 8 October 2026. Shipment liability, cancellations, and refunds are covered in our Terms & Conditions, Cancellation Policy, and Refund Policy.

We collect only what we need to quote, collect, and deliver a shipment.

• Quote. Pickup pincode, destination country or delivery pincode, commodity, weight, and mobile number.
• Booking. Name, phone number, email, pickup and delivery addresses, shipment contents, declared value, and identity or customs documents you provide.
• Medicines. A valid doctor’s prescription is mandatory. We do not provide or arrange a prescription. Without it, a medicine shipment is not accepted. If you send medicines, we keep the prescription copy you give us only to complete that shipment and customs paperwork. Doctor's Prescription. Must be issued by a licensed doctor. A valid prescription with the patient's name, dosage, and duration of treatment. We do not provide or arrange a prescription. Without it the shipment is not accepted. Chemist Bill. Purchase invoice and proof of purchase from a licensed pharmacy. Government ID. The sender must share a soft copy of both PAN card and Aadhaar card. The receiver must also share a government-verified soft copy of a driving licence or passport. Consignee Mobile Number. The consignee's mobile number is required for shipping, so customs clearance and delivery updates can be shared without delay. Prescription and Medicine Bills. A doctor's note explaining why the medicine is necessary. Identification proof of the patient is optional in some countries.
• Payment. Card and net-banking details are entered on our payment gateway (CCAvenue). We receive the transaction result, amount, and reference. We do not store your full card number on this website.
• Messages. What you send by email, phone, WhatsApp, or a contact form, plus call records our team keeps for the booking.
• Technical. Browser type, approximate location from your IP address, and pages viewed, so the site can stay secure and the quote session can continue.

• Show a rate and arrange pickup and delivery.
• Prepare invoices, airway bills, and customs paperwork.
• Contact you about that quote, booking, payment, or delivery by phone, SMS, or WhatsApp.
• Prevent fraud and keep booking records our banks and tax authorities require.

We do not sell your personal information. We do not use your number for unrelated promotional blasts. Service messages about a quote or shipment you started are part of fulfilling that request.

We share shipment details with the parties who must have them to move the parcel:

• Our branch offices handling your pickup.
• The carrier booked for that shipment, so they can transport and track it.
• Customs and other authorities when the law or the destination country requires shipper, receiver, contents, or prescription details.
• Our payment gateway, to take the payment you authorise.
• A buyer of this business, if ownership changes, and only so they can continue the same courier service under this policy.

The site uses a session cookie so your quote details stay available while you move between pages. You can block cookies in your browser. The rate form may then ask for the same details again.

Pages may link to carrier tracking, WhatsApp, or payment pages. Those sites have their own privacy policies. Once you leave unitedexpress.in, their rules apply.

Booking and invoice records are kept for as long as we need them to deliver the shipment, handle a claim, and meet Indian tax and courier record rules. We use access controls on the systems that store this information.

You can ask what booking data we hold for your phone number or email, ask us to correct it, or ask us to delete a quote that did not become a shipment. Records we must keep for a completed booking, tax, or customs matter stay until that duty ends. Email [email protected].

If we change this policy, the new text will appear on this page with a new date. Continued use of the site after that date means you accept the updated policy.

United Xpress Services
119/2rt, 1-8-645 Prakash Nagar, Begumpet, Hyderabad - 500016, Hyderabad, Telangana, India 500016
+914040030159
[email protected]

Questions about this policy are handled under the laws of India, with courts in Telangana.