Get detailed answers to your questions on how United works.
what our services are and other important information
1.You can pay by cash for scheduled online pickups, or;
2.You can visit any of our outlets and pay by credit card (Visa or MasterCard), or;
3.Through our Monthly Invoices System for corporate customers with an United account.
To ensure safety while shipping parcels, United discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.
Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.
Yes, we do. At United , we are guided by a customer service charter, which ensures that we remain a smart and responsive partner even as we continue to deliver on our promises. For more details, please view the United Customer Service Charter.
The United ClickToShip is a special software given to United customers to ease the process of preparing shipments, printing air waybills, managing address books, as well as other useful functions.
The United International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.
Distribution Service means that United will assume the responsibility of shipment distribution to multiple recipients (e.g. invoices, invitation cards).
Cash-on-Delivery (COD) is a service provided by United where merchants can get United to deliver their products to buyers and then collect the payment from the customers on their behalf.